Job Description
Keyholder - Part-Time
Philadelphia, PA
At Rothy’s, we believe there’s a better way to do business—one that puts the planet and its people first. That’s why we’ve transformed millions of plastic bottles into stylish, sustainable shoes and bags, creating wardrobe staples that look just as good as they feel.
In our retail stores, clienteling, and genuine connection are at the heart of everything we do. We take pride in building lasting relationships with our customers—getting to know their style, anticipating their needs, and creating personalized experiences that make them feel truly seen and supported. Whether it’s helping someone find their perfect fit or sharing the story behind our sustainable designs, every interaction is an opportunity to deepen that connection.
As we grow, we’re cultivating not just a workplace, but a community. It’s a place where careers can grow, ideas are shared, and people feel a true sense of belonging. Every day brings new opportunities to learn, lead, and make an impact—together, as part of a welcoming, inclusive team that celebrates each other’s contributions.
About the team:Shopping at Rothy’s IRL is not your ordinary retail experience—so naturally, our Stores team is extraordinary, too. Experts in the fit, wear and sizing of our shoes, these team members provide deep knowledge of every Rothy’s style and out-of-this-world customer service—creating long-lasting brand loyalty. Customers love shopping in our stores due to these exceptional interactions.
About the role:As a Keyholder, you will help bring our company values to life by creating a service-first culture on the sales floor and supporting smooth store operations. You’ll act as a role model for your peers, delivering exceptional customer experiences, coaching in the moment, and upholding operational excellence. As part of the leadership team, you may serve as Manager on Duty, ensuring the store reflects our brand standards and values in every interaction.
What you’ll do:Customer Experience (80%)
Lead and model Rothy’s Experience through exceptional service and selling on the sales floor by coaching and guiding team members to consistently uphold brand standards
Drive personal and team sales results, by delivering the Rothy’s Experience to all customers and supporting your teammates through coaching and team selling
Create lasting relationships with our customers by engaging in strong clienteling practices
Assist with the execution of in store events and activations that engage the local community, support brand awareness, and drive sales
Support with onboarding and training by reinforcing store standards, SOPs, service expectations, selling behaviors, and product knowledge on the sales floor
Team Leadership & Operational Excellence (20%)
Act as Manager on Duty when assigned ensuring daily operations, visual merchandising tasks, and service expectations are being met by all team members
Own assigned areas of responsibility as part of the Division of Responsibility (DOR) program and communicate progress, opportunities, and feedback to store leadership
Guided by Rothy’s values and committed to fostering a welcoming, service driven environment:
Embrace Possibility. We dream BIG, really big
Obsess Over Innovation: We never accept the status quo
Make the Planet Proud. We make the right choice, not the easy one
Collaboration is Key. We’re laser focused on driving results
18 years of age or older
1–2 years of retail or customer service experience, ideally with some leadership responsibility
A proven ability to connect with customers and deliver exceptional service
Experience supporting operational tasks such as merchandising, shipment, or stockroom leadership
A desire to grow your leadership skills
Ability to stand/walk an entire shift
Ability to lift, push carry or otherwise move up to 25 lbs
Ability to frequently bending, reaching, stretching, and safely use ladders and step stools
Ability to uphold Rothy’s Experience by following our dress code, including wearing Rothy’s shoes during every shift
Availability to work at least 16 hours/week, either 3 Peak Days (Friday, Saturdays, Sundays + Holidays) OR 2 Peak Days (Friday, Saturdays, Sundays + Holidays) + 2 Non-Peak Days (Mondays - Thursdays)
Wellness and Commuter Programs
PTO and Wellbeing Time
Employee Discount Program
Please see our Privacy Policy here
Overview: Lead the Shop. Drive the Team. Earn Up to $100K If you are a motivated and experienced Automotive Shop Manager looking to take the next step in your career, we encourage you to apply for this exciting opportunity at Lambs Tire & Automotive . Join...
...position is field based in the Mississippi Delta Region. Territory includes Mississippi,... ...Illinois, Arkansas and Louisiana. Remote work from certain states may be permitted in accordance... ...with the flexibility to also work from home. We believe this will optimize the most...
...Job Description Job Description Join a premier marina on Lake Winnipesaukee and grow your career as a Certified Marine Technician. Lakeport Landing Marina is seeking experienced, full time, year-round Marine Technicians to join our award-winning service department...
Delta Airlines Careers is seeking a part-time data entry specialist to join a remote team. You will enter, update, and verify... ...diploma and solid data entry skills, with strong attention to detail and the ability to work independently from home.#J-18808-Ljbffr MaziCTools
...We are a growing entrepreneurial company with multiple businesses looking for a Business Manager to own our Admin and Finance functions. If you love building... ...with Traction / EOS is beneficial training availableBusiness degree preferred but not required#J-18808-Ljbffr...