Job Description

MANTECH seeks a motivated, customer-oriented Systems Administrator to join our team in Chantilly, VA . This is an onsite position.

The administrator will support the installation, operation, and maintenance of all current and future Information Systems. This position is a part of a centralized team of systems administrators. 

Responsibilities include, but are not limited to:  

• Maintain and troubleshoot customer Windows workstations both on-site and remotely while providing day-to-day administrative support, including user access management, software installations, and file restores.
• Resolve incoming service tickets using diagnostic techniques, walking customers through step-by-step problem-solving processes to ensure high-quality, timely resolutions.
• Track, route, and escalate complex issues to appropriate support teams, maintaining end-to-end oversight to guarantee complete incident resolution and customer satisfaction.
• Log all service requests, system incidents, and maintenance tasks accurately in defined tracking software to maintain compliance with standard operating procedures.
• Author, review, and update standard operating procedures, technical manuals, and operational documentation using Microsoft Office applications.
• Proactively learn fundamental operations of new software and hardware equipment to adapt to evolving technical environments and customer needs.
• Deliver exceptional customer service through clear written and oral communication, maintaining a professional demeanor while working independently or collaboratively with team members.

Minimum Qualifications:  

• Bachelor’s degree with 1+ years of experience in Information Technology
• Experience with Microsoft Windows 2008/2012/2016 Servers, Microsoft Windows 10, Microsoft Office 2007/2010/2016
• Working knowledge of vSphere, Horizon View, data backups, and antivirus software
• Basic networking experience, including TCPIP
• Experience with deploying workstation images or zero clients
• Experience using a Service Desk ticketing system, such as Remedy or ServiceNow
• DoD 8570 IAT Level II Certification required, e.g., Security+ CE

Preferred Qualifications:  

• ITIL Foundations certification highly desired
• Willingness to work after normal duty hours (nights and weekends) as needed
• Previous customer service experience strongly desired

Security Clearance Requirements:  

• Must have a current or active TS/SCI clearance and be willing and able to obtain a CI polygraph

Physical Requirements:  

• The person in this position must be able to remain in a stationary position 50% of the time. Occasionally move about inside the office to access file cabinets, office machinery, or to communicate with co-workers, management, and customers, via email, phone, and or virtual communication, which may involve delivering presentations.

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